The effect of discretion, outcome feedback, and process feedback on employee job satisfaction
Abstract
A recent article reported that employees′ performance increased when they were allowed to chose the production method and were provided with the outcome feedback on their performance. Extends that study by analysing the effect of discretion, outcome feedback, and process feedback on employee satisfaction. The results of the experiments indicate that, although providing discretion and outcome feedback improved employee satisfaction, the improvement was statistically insignificant. The more interesting result indicates that satisfaction was significantly improved when employees were provided with process feedback in addition to discretion and outcome feedback.
Keywords
Citation
McAfee, B., Quarstein, V. and Ardalan, A. (1995), "The effect of discretion, outcome feedback, and process feedback on employee job satisfaction", Industrial Management & Data Systems, Vol. 95 No. 5, pp. 7-12. https://doi.org/10.1108/02635579510088128
Publisher
:MCB UP Ltd
Copyright © 1995, MCB UP Limited