A study on knowledge management implementation in property management companies in Malaysia
Abstract
Purpose
This paper seeks to identify the manner in which the knowledge management (KM) concept can be implemented in property management companies in Malaysia.
Design/methodology/approach
The KM strategies for property management companies were designed and then tested among the property management companies in Malaysia. Sixteen companies were involved in this research to provide empirical results of the KM concept implementation in property management organisations.
Findings
The research findings suggest that the KM concept is becoming increasingly important and that the property management companies are practising some of the relevant activities. The findings also integrate the concept of KM and property management activities.
Research limitations/implications
The research is based only on 16 companies registered under the Board of Valuers, Appraisers and Estate Agents, Malaysia, which governs property management activities in Malaysia.
Originality/value
This paper proposes to property management players to put into practice the KM concept within their organisations.
Keywords
Citation
Najib Razali, M. and Juanil, D.M. (2011), "A study on knowledge management implementation in property management companies in Malaysia", Facilities, Vol. 29 No. 9/10, pp. 368-390. https://doi.org/10.1108/02632771111146305
Publisher
:Emerald Group Publishing Limited
Copyright © 2011, Emerald Group Publishing Limited