How to create a thriving workplace: reaping the benefits of employee satisfaction

Abstract

Purpose

This paper aims to highlight the significance of employee satisfaction to creating a successful business.

Design/methodology/approach

This paper provides a case study of the author's experience as Managing Director of Softcat.

Findings

The paper offers eight ways in which leaders can engage employees, increase job satisfaction, and aid employee retention. They are: keep employees in the loop; be democratic; give credit where it is due; offer progression; provide training; build your culture around teams; use your imagination; and remember the little things.

Originality/value

The paper presents the arguments in a condensed and easy‐to‐digest format.

Citation

Hellawell, M. (2012), "How to create a thriving workplace: reaping the benefits of employee satisfaction", Strategic Direction, Vol. 28 No. 5, pp. 3-5. https://doi.org/10.1108/02580541211222915