Evaluating improvement programs

Abstract

While many companies continually seek to improve their organizational practices or market positions through improvement programs and quality initiatives, very few actually make the effort to evaluate the effectiveness of such measures. Despite the obvious benefits, not many organizations actively measure performance both before and after process improvements are implemented. This applies particularly to small companies, where managerial time is scarce and financial constraints limit spending on activities that do not contribute directly to profit.

Citation

(2002), "Evaluating improvement programs", Strategic Direction, Vol. 18 No. 3, pp. 10-12. https://doi.org/10.1108/02580540210793338