A study of the effect of perceived lecture quality on post‐lecture intentions
K. Devinder
(Devinder K. Banwet is Professor and Group Chair (Operations Management) in the Department of Management Studies, Indian Institute of Technology, New Delhi, India.)
Biplab Datta
(Biplab Datta is a Research Scholar, in the Department of Management Studies, Indian Institute of Technology, New Delhi, India.)
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Abstract
Suggests that, as a service industry, education must pay attention to the quality of its “products” and its relationships with its “customers”. Investigates students’ perceptions of the quality of lectures offered in an institute imparting professional courses. Identifies the importance of various quality attributes and the level of student satisfaction as they relate to post‐lecture intentions.
Keywords
Citation
Devinder, K. and Datta, B. (2003), "A study of the effect of perceived lecture quality on post‐lecture intentions", Work Study, Vol. 52 No. 5, pp. 234-243. https://doi.org/10.1108/00438020310485967
Publisher
:MCB UP Ltd
Copyright © 2003, MCB UP Limited