2)
List of Contributors
Individual and Organizational Perspectives on Emotion Management and Display
ISBN: 978-0-76231-310-5, eISBN: 978-1-84950-411-9
ISSN: 1746-9791
Publication date: 6 June 2006
Citation
(2006), "List of Contributors", Zerbe, W.J., Ashkanasy, N.M. and Härtel, C.E.J. (Ed.) Individual and Organizational Perspectives on Emotion Management and Display (Research on Emotion in Organizations, Vol. 2), Emerald Group Publishing Limited, Leeds, pp. xi-xiii. https://doi.org/10.1016/S1746-9791(06)02014-1
Publisher
:Emerald Group Publishing Limited
Copyright © 2006, Emerald Group Publishing Limited
- About the Editors
- List of Contributors
- Overview: Individual and Organizational Perspectives on Emotion Management and Display
- Chapter 1 Emotional intelligence and wise emotion regulation in the workplace
- Chapter 2 The impact of emergent leader's emotionally competent behavior on team trust, communication, engagement, and effectiveness
- Chapter 3 Leadership and the Driving Force of Shame: A Social Constructionist Analysis of Narrative
- Chapter 4 Beneath the Masks: A Critical Incident Focus on the Emotions Experienced in the Worker/Supervisor Relationship
- Chapter 5 Care in Organizations: A Conceptual Lens to Study Emotions and Capability
- Chapter 6 Emotional affects – developing understanding of healthcare organisation
- Chapter 7 Cultural Differences in Emotional Labor in Flight Attendants
- Chapter 8 Emotion work across cultures: A comparison between the United States and Germany
- Chapter 9 A conceptual model of the effects of emotional labor strategies on customer outcomes
- Chapter 10 Customer Emotions in Service Failure and Recovery Encounters
- Chapter 11 Attribution and negative emotion displays by service providers in problematic service interactions
- Chapter 12 How to Feel Rationally: Linking Rational Emotive Behavior Therapy with Components of Emotional Intelligence
- About the Authors