MEASURING TEAM PERFORMANCE: REVIEW OF CURRENT METHODS AND CONSIDERATION OF FUTURE NEEDS

Abstract

Team errors may be relatively costly, particularly in fields such as medicine and the military, where poor outcome may very well lead to loss of life. By contrast, exceptional team performance – an apparently mundane, smooth flow of events – may barely capture the notice of any but the most astute observer. The question that naturally follows is: What specific factors and variables can be used to distinguish or predict effective (versus ineffective) team performance?

Citation

Kendall, D.L. and Salas, E. (2004), "MEASURING TEAM PERFORMANCE: REVIEW OF CURRENT METHODS AND CONSIDERATION OF FUTURE NEEDS", Ness, J.W., Tepe, V. and Ritzer, D.R. (Ed.) The Science and Simulation of Human Performance (Advances in Human Performance and Cognitive Engineering Research, Vol. 5), Emerald Group Publishing Limited, Leeds, pp. 307-326. https://doi.org/10.1016/S1479-3601(04)05006-4