From the Rhetoric of Quality Management to Managing Self-Organizing Processes: A Case Study on an Expert Organization

Abstract

Quality management was introduced to the European higher education with the decision made by European Union Ministers of Education in Bologna, year 1999. This paper describes its effect on the Kuopio University Library, Finland. Quality management has been used in the library as a tool for reorganizing the management, as well as, a tool for marketing and improving customer oriented library and information services.

Citation

Saarti, J. and Juntunen, A. (2007), "From the Rhetoric of Quality Management to Managing Self-Organizing Processes: A Case Study on an Expert Organization", Garten, E.D., Williams, D.E., Nyce, J.M. and Talja, S. (Ed.) Advances in Library Administration and Organization (Advances in Library Administration and Organization, Vol. 25), Emerald Group Publishing Limited, Leeds, pp. 97-112. https://doi.org/10.1016/S0732-0671(07)25005-9