International Journal of Quality and Service Sciences
Issue(s) available: 57 – From Volume: 1 Issue: 1, to Volume: 16 Issue: 2
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Volume 2
After-sales service and brand reputation: a case of kitchen appliance industry
Mohd Nasir, Yaisna Rajkumari, Mohd AdilTo build long-term relationships and gain a competitive edge, marketers need to provide customers with unique and distinct experiences that they cannot find in other companies…
Quality leadership, technology integration and patient care quality across countries: moderating roles of national culture and infrastructure development
Subhajit Chakraborty, Jorge A. Gonzalez, Miguel Sahagun, Cara-Lynn ScheuerTo better understand the nature and effective delivery of quality health-care globally, this paper aims to study the role of quality leadership on patient care quality (PCQ…
Behavioural intention to adopt mobile wallets at the bottom of the pyramid: a developing economy perspective
Sumit Sodhay, Lalit Mohan Kathuria, Tanveen Kaur, Gurpreet KaurThe study aims to investigate the factors influencing the behavioural intention of bottom-of-the-pyramid (BOP) consumers in developing economies, such as India, to adopt mobile…
ISSN:
1756-669XOnline date, start – end:
2009Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Riadh Ladhari