LEARNING TO FACILITATE ROLE CHANGE

Abstract

The redesign of personnel officers' jobs in a hotel chain is described in order to provide a more direct role in training both for the officers and those subordinate to them. The process of agreeing the changes is set out, followed by a series of modules from the in‐company programme. Action‐based learning experiences integrated with on‐the‐job processes are shown as being integral to the process.

Citation

Calleja, A. (1988), "LEARNING TO FACILITATE ROLE CHANGE", Industrial and Commercial Training, Vol. 20 No. 2, pp. 15-18. https://doi.org/10.1108/eb004097