TRAINING FOR TRAVEL MANAGEMENT
Susanne Gray
(The Academy of Travel Management, UK)
527
Abstract
The change from a British Airways training department into a subsidiary company offering training to the travel agent industry is reported. The conversion enabled the development of material more specifically geared to the needs of travel agents. The Academy provides technical customer service, management and business training.
Keywords
Citation
Gray, S. (1988), "TRAINING FOR TRAVEL MANAGEMENT", Industrial and Commercial Training, Vol. 20 No. 1, pp. 19-21. https://doi.org/10.1108/eb004093
Publisher
:MCB UP Ltd
Copyright © 1988, MCB UP Limited