Work: covenant, social support and their impacts on multiple performance outcomes
International Journal of Organizational Analysis
ISSN: 1934-8835
Article publication date: 21 November 2019
Issue publication date: 2 March 2020
Abstract
Purpose
Applying social exchange and job demands resources theories, this study aims to proposes a research model in which work engagement (WE) mediates the influence of work social support on job satisfaction (JS), in-role performance (IRP) and creative performance (CP).
Design/methodology/approach
Data were collected from cabin attendants via three surveys two weeks apart and their pursers. The aforesaid relationships were assessed through structural equation modeling.
Findings
In general, there is support for the preponderance of hypotheses. Specifically, WE completely mediate the impact of coworker support on JS and IRP, whereas the impact of supervisor support on CP is completely mediated by WE. WE partly mediate the effect of coworker support on CP. Further, the effect of supervisor support on JS and IRP is partly mediated by WE.
Originality/value
The study extends and contributes to the current service research by assessing the impact of WE simultaneously on three performance outcomes. And it adds to current knowledge by investigating the mediating mechanism linking work social support to the attitudinal and behavioral outcomes. It also controls the threat of common method variance with at least two procedural remedies, which have been rarely used in the current service research.
Keywords
Acknowledgements
Retraction notice: The publishers of the International Journal of Organizational Analysis wish to retract the article Hutahayan, B. (2019), “Work: covenant, social support and their impacts on multiple performance outcomes”, published in the International Journal of Organizational Analysis, Vol. 28 No. 2, pp. 417-433.
It has come to our attention that the article is believed to be highly similar to an earlier unattributed article by Talebzadeh, N. and Karatepe, O.M. (2019), “Work social support, work engagement and their impacts on multiple performance outcomes”, International Journal of Productivity and Performance Management, Vol. 69 No. 6, pp. 1227-1245.
Despite several attempts, the journal has been unable to make contact with Benny Hutahayan and would welcome receiving his account of events.
In addition, the journal has been unable to verify the authorship of the paper. The authorship went through a number of significant changes prior to publication, and the involvement of Bagus Wijaya as an author cannot be confirmed.
The International Journal of Organizational Analysis submission guidelines make it clear that articles must be original, not infringe any existing copyright and anyone who has made a sufficient contribution to the work should be included an as author. The publishers of the journal sincerely apologise to the readers and the original authors, Niusha Talebzadeh and Osman M. Karatepe.
Citation
Hutahayan, B. (2020), "Work: covenant, social support and their impacts on multiple performance outcomes", International Journal of Organizational Analysis, Vol. 28 No. 2, pp. 417-433. https://doi.org/10.1108/IJOA-06-2019-1811
Publisher
:Emerald Publishing Limited
Copyright © 2019, Emerald Publishing Limited