Adding Voice Interface to an Expert System for Determining Telecommunication Service Solutions
Prem K. Mehrotra
(AT&T Bell Labs, 480 Red Hill Road, Middletown, NJ 07748 (U.S.A.))
Carl Hoffman
(AT&T Bell Labs, 480 Red Hill Road, Middletown, NJ 07748 (U.S.A.))
Peter D. Ting
(AT&T Bell Labs, 480 Red Hill Road, Middletown, NJ 07748 (U.S.A.))
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Abstract
Describes an expert system – Service Definition Expert System (SDES). Relates experiences in adding a voice interface to it. Explains that the knowledge base is mainly rule‐based, consisting of many types of rule. Concludes that a conversational mode is friendlier. Explains some user‐options.
Keywords
Citation
Mehrotra, P.K., Hoffman, C. and Ting, P.D. (1989), "Adding Voice Interface to an Expert System for Determining Telecommunication Service Solutions", Office Technology and People, Vol. 5 No. 3, pp. 199-204. https://doi.org/10.1108/EUM0000000003535
Publisher
:MCB UP Ltd
Copyright © 1989, MCB UP Limited