How Digital Health Gives Clues for a Better Health Literacy Patient Experience

Abstract

Humanized digital solutions that provide better access, understanding and use of health services enable better decisions and better patient’s experience focused on humanization of care. This translates into better health literacy in the digital area.

Currently health care is inseparable from digital health, and this evidence was highlighted during the COVID-19 pandemic. For this analysis, a cross-sectional study was carried out, with 335 valid answers in a quantitative and qualitative research to evaluate the opinion of the respondents regarding their digital health use and the means used, as well as the perception of emotions generated before and during the pandemic. A qualitative content analysis was also performed on the open question about the future of health.

The results showed a humanization in digital is essential and that it is necessary to prioritize the human relationship and find the meaning of space, communication and proximity of health face-to-face, respecting as differences.

This chapter will also propose the presentation of challenges and results from the application of health literacy on patient empowerment in the health system, based on humanized digital solutions.

Citation

Vaz de Almeida, C. (2023), "How Digital Health Gives Clues for a Better Health Literacy Patient Experience", Vaz de Almeida, C. and Lytras, M.D. (Ed.) Technology-Enhanced Healthcare Education: Transformative Learning for Patient-centric Health (Emerald Studies in Higher Education, Innovation and Technology), Emerald Publishing Limited, Leeds, pp. 1-17. https://doi.org/10.1108/978-1-83753-598-920231001