Organisational capabilities and relationship quality: Performance implications for palm oil processors in Malaysia
Asia Pacific Journal of Marketing and Logistics
ISSN: 1355-5855
Article publication date: 29 March 2011
Abstract
Purpose
The paper aims to examine the mediating role of relationship quality in the relationship between organisational capabilities and business performance in palm oil processing companies in Malaysia.
Design/methodology/approach
The study used a mail survey and achieved a final sample of 330 palm oil processing companies.
Findings
The results show that relationship quality has strong mediating effects on the relationship between market orientation, learning orientation, and innovativeness and business performance, but does not have any significant effect on the relationship between manufacturing capabilities and performance.
Practical implications
The study has implications for academics, managers and policy makers.
Originality/value
The major contribution of this paper is to fill the gaps in theoretical and empirical perspectives about the mediating role of relationship quality.
Keywords
Citation
Chong Tan, Y., Mavondo, F. and Worthington, S. (2011), "Organisational capabilities and relationship quality: Performance implications for palm oil processors in Malaysia", Asia Pacific Journal of Marketing and Logistics, Vol. 23 No. 2, pp. 152-164. https://doi.org/10.1108/13555851111120461
Publisher
:Emerald Group Publishing Limited
Copyright © 2011, Emerald Group Publishing Limited