Learning the new business language

Abstract

The management of quality is not new, although in some circles it is viewed as a faded star. Nevertheless, the quality concept is becoming increasingly important as globalization marches on. Other companies have demonstrated that continuous improvement can be used as a strategic tool. Several multinational companies have successfully introduced quality systems into their operations.

Citation

(2002), "Learning the new business language", Strategic Direction, Vol. 18 No. 1, pp. 22-25. https://doi.org/10.1108/02580540210793176