Business Process Management Journal: Volume 28 Issue 3

Process innovation capability in less-structured business processes: a systematic literature review

Joklan Imelda Camelia Goni, Amy Van Looy

Building process innovation capability (PIC) is becoming increasingly important to keep pace with changing business environments and emerging technological opportunities. However…

Corporate governance and business performance of hotels in Western Australia: analysis of market orientation as a mediator

Soheil Kazemian, Hadrian Geri Djajadikerta, Terri Trireksani, Zuraidah Mohd-Sanusi, Md. Mahmudul Alam

This study examines whether corporate governance enhances the financial and social business performance of three-to five-star hotels in Western Australia (WA) through the three…

A method for integrated business process modeling and ontology development

Ahmet Coşkunçay, Onur Demirörs

From knowledge management point of view, business process models and ontologies are two essential knowledge artifacts for organizations that consume similar information sources…

A map for the holistic BPM diagnosis

Cintia Alves Nogueira, Silvia Inês Dallavalle Pádua, Ronaldo Bernardo

The purpose of this study is to develop a map for the holistic business process management (BPM) diagnosis in order to guide the choice of techniques that encompass all dimensions…

Business process redesign towards IoT-enabled context-awareness: the case of a Chinese bulk port

Rongjia Song, Weiping Cui, Jan Vanthienen, Lei Huang, Ying Wang

The purpose of this paper is to contribute to the extant literature about the co-evolvement of Business Process Management (BPM) and the Internet of Things (IoT) by proposing the…

Relationships between patient flow problems, health care services, and patient satisfaction: an empirical investigation of the emergency department

Ali Al Owad, Mazharul Islam, Premaratne Samaranayake, Azharul Karim

The purpose of this study is to establish empirical relationships between patient flow problems, healthcare service quality and patient satisfaction with emergency department (ED…

A survey on business process view integration: past, present and future applications to blockchain

Rafael Belchior, Sérgio Guerreiro, André Vasconcelos, Miguel Correia

The complexity of business environments often causes organizations to produce several inconsistent views of the same business process (BP), leading to fragmentation. BP view…

A DEA-based comprehensive benchmarking approach for implementing continuous improvement

Peng Yu, Bok Young Yoo, Jang Hee Lee

The purpose of this study is to propose a comprehensive benchmarking approach to help subsidiaries of a company to implement continuous improvement (CI).

Leveraging capabilities for digitally supported process improvement: a framework for combining Lean and ERP

Indrė Liutkevičienė, Niels Gorm Malý Rytter, David Hansen

Enterprise resource planning (ERP) and Lean are both widely used approaches to business process improvement. However, research is limited on their interactions when implemented in…

Understanding the effectiveness of gamification in an industrial work process: an experimental approach

Axel Jacob, Andreas Faatz, Lars Knüppe, Frank Teuteberg

In this paper, the authors report the findings of an experiment on the effectiveness of gamification on work performance in a real industrial workplace setting with monotonous…

How to make it stick? Institutionalising process improvement initiatives

Ahangama Withanage Janitha Chandimali Abeygunasekera, Wasana Bandara, Moe Thandar Wynn, Ogan Yigitbasioglu

Understanding how organisations can institutionalise the outcomes of process improvement initiatives is limited. This paper explores how process changes resulting from improvement…

The spectrum of blockchain adoption for developing business model innovation

Ambara Purusottama, Togar Mangihut Simatupang, Yos Sunitiyoso

A blockchain (BC) is a breakthrough technological invention that comprises entirely different mental models than conventional technology. This fundamental difference can…

Business process conceptualizations and the flexibility-support tradeoff

Pedro Antunes, Mary Tate

Many organizations struggle to achieve their desired levels of business process flexibility and support. However, these two capabilities conflict with each other and different…

Best practices of business process improvement: towards a representation on top of the Quintessence kernel

Antonio Vera, Carlos Mario Zapata

Organizational process improvement plays an important role for sustaining business in a competitive environment. Therefore, enterprise leaders are increasingly prone to adopt…