Benchmarking for Quality Management & Technology: Volume 3 Issue 3
Table of contents
Benchmarking supplier partnerships in the context of advanced manufacturing technology implementation
Mohamed A. Youssef, Mohamed ZairiDiscusses various modes of interaction between suppliers and users of advanced manufacturing technology (AMT) and is based on empirical evidence originating from the study of 30…
Continuous improvement: a case study in student relations
William B. Fredenberger, Leisa L. Marshall, Frederick A. WareExamines how an iterative continuous improvement process was successfully implemented to change admissions, retention, and career guidance processes in an AACSB‐accredited school…
Competitive environments, dynamic strategy development capabilities and business performance
Rainer Feurer, Kazem ChaharbaghiOutlines a survey carried out among 33 large corporations in the UK, which aimed to discover the level of dynamics in the competitive environment, the level of dynamics in…
Benchmarking and improving construction productivity
Sherif MohamedStates that the benefits of benchmarking are still largely unrecognized in the construction industry, despite the fact that the best practice concept has been indirectly…
A DEA approach for evaluating quality circles
Sathasivam Mathiyalakan, Chen ChungPresents results of a study on evaluating the efficiency‐effectiveness relationship of quality circles (QCs). Defines QCs as a means by which organizational goals can be achieved…