The TQM Magazine: Volume 9 Issue 4
Table of contents
QA in the network organization
John PetersPonders the nature of the exchange of labour (effort and time) for payment in networking organizations, and considers the contrasts that emerge when networking relationships are…
The Tao of quality ‐ another framework
Lim Chong ChuanNowadays, quality practitioners appear confused and divided with regard to the issues of ISO 9000, TQM, business process re‐engineering and so on. Opines that the confusion or…
Critical success factors for Inflight Catering services: Singapore Airport Terminal Services’ practices as management benchmarks
Zeph Yun Chang, Wee Yong Yeong, Lawrence LohThe Singapore Airport Terminal Services (SATS) Inflight Catering has maintained a 47‐year zero‐food‐poisoning record. SATS Catering has also been the first flight kitchen to be…
Delayering in a US Army R&D organization
Larry A. Mallak, Pame S. WattsDelayering has spread to the public sector with the US Army going to a team‐based structure in one of its R&D organizations. This organization has wrestled with many issues…
Integrating process improvement, ISO 9000 and TQM in SITA Research and Development
Mary J. ThelenISO 9000, SEI CMM, BPI, TQM ‐ it was enough to make one’s head reel. How did one meld them into a cohesive quality programme? After a lot of research, Internet discussions, and…
A review of total quality management in practice: understanding the fundamentals through examples of best practice applications ‐ Part I
T. Thiagarajan, M. ZairiRepresents a comprehensive review of the literature by discussing critical factors of TQM in key areas often stressed in implementation case studies, and supported by quality…
Creating zero‐defect students
Stanislav Karapetrovic, Walter WillbornStates that quality of university education has recently become a subject of major concern. The job market is getting tighter, and even a degree from a reputable university does…
High and low quality performance in manufacturing firms
Steve BrownShows evidence of two types of manufacturing firm: traditional (low performing plants) and enlightened (high performing plants), and makes the case that the distinction in quality…
Enabling economic quality and organizational responsiveness through the distribution of processes, information and values
Michael ChurchIdentifies two general principles ‐ level‐specific processes and information ‐ for shaping the distributed control by which living systems deal with complex environments…
Shifting the paradigm: TQM and the ways we use word processors
Michael EganLooks at ways to increase writing effectiveness through use of word processors. Considers aspects such as organization of material, methods to remove “writer’s block” and the use…