Journal of Services Marketing
Issue(s) available: 236 – From Volume: 1 Issue: 1, to Volume: 38 Issue: 10
Volume 38
Volume 37
Volume 36
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Issue 8 2022
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Issue 7 2022 Broadening and Reinvigorating the Service Discipline to Reduce Human Suffering and Improve Well-Being
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Issue 6 2022
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Issue 5 2022
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Issue 3 2022
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Issue 2 2022
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Issue 1 2022 Mirror, mirror on the wall! Examining the bright and dark side of face and body beautification/modification services
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Volume 14
The transformative potential of AI-enabled personalization across cultures
Khalid Mehmood, Katrien Verleye, Arne De Keyser, Bart LariviereThe widespread integration of artificial intelligence (AI)-enabled personalization has sparked a need for a deeper understanding of its transformative potential. To address this…
Filling in the gaps: a service ecosystem perspective on purchase groups as interstitial markets
Aditya Gupta, Sheila Roy, Renuka KamathGiven the continuing need to study service marketing adaptations that emerged in the wake of Covid-19, this paper aims to look at the formation and evolution of purchase groups…
The use of implicit measures in service research: Why, how, when and what is the way forward?
Nanouk Verhulst, Hendrik Slabbinck, Kim Willems, Malaika BrengmanTo date, to the best of the authors’ knowledge, the use of implicit measures in the service research domain is limited. This paper aims to introduce implicit measures and explain…
Presence: consumers’ different reactions to service and manufacturing firms with low CSR in social conduct
Hua Meng, Hannan Sadjady NaeeniThis study aims to explain why low social conduct in corporate social responsibility (SC-CSR), especially employee exploitation, has a stronger negative impact on consumer…
Conceptualization and validation of customer participation in health care: a study on chronic illnesses management
Muhammad Junaid, Kiane Goudarzi, Muhammad Faisal Rasheed, Gilles N’GoalaContrary to want-based services, customer participation has got lesser attention in high-credence services like health care. Customer participation for patients with chronic…
Mediating roles of frontline employees in transformative service processes
Ane Bast, Marit Engen, Maria RøhnebækThis paper aims to explore the role of frontline employees (FLEs) as mediators in transformative service processes within services targeting vulnerable users.
Viewpoint: the evolving landscape of peer review
Emmanuel MogajiThe purpose of this viewpoint is to spotlight the role of reviewers within the collaborative triad of academic publishing. It argues that the significance of reviewers is often…
How do physical and social servicescapes shape the effects of positive affective displays on customer purchase outcomes?
Pei-Chi ChenThis study aims to use emotions-as-social information theory to investigate how physical (customer perceived store atmosphere) and social servicescapes (customer information…
Service robot acceptance in museums: an empirical study using the service robot acceptance model (sRAM)
Amy Wong, Jimmy WongThis study aims to apply the service robot acceptance model (sRAM) to examine how attitude toward human–robot interaction (HRI) and engagement influence consumer acceptance of…
Exploring the fear of missing out (FOMO) and customer bonds in service relationships
L. Jean Harrison-Walker, James A. MeadMost research has investigated the fear of missing out (FOMO) in the context of online activities, often associated with negative personal outcomes such as fatigue and stress…
The influence of seamless shopping experience on customers’ word of mouth on social media
Jingwen Li, Yaping ChangDespite the increasing relevance of seamless shopping experience in an omnichannel context, research on how seamless shopping experience affects customers’ word of mouth on social…
Men’s transformative health service use: rethinking customer experience of vulnerability
Jacquie McGraw, Rebekah Russell-Bennett, Katherine M. WhitePreventative health services are keen to identify how to engage men and increase their participation, thus improving health, well-being and life expectancy over time. Prior…
Improving donation service design: expanding choice to increase perceived justice and satisfaction
Nea North, Cornelia (Connie) PechmannCircumstances such as pandemics can cause individuals to fall into a state of need, so they turn to donation services for assistance. However, donation services can be designed…
ISSN:
0887-6045Online date, start – end:
1987Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Dr Rebekah Russell-Bennett
- Dr. Mark Rosenbaum