Table of contents
ERP implementation at SMEs: analysis of five Canadian cases
Brent Snider, Giovani J.C. da Silveira, Jaydeep BalakrishnanThe purpose of this paper is to explore the critical success factors (CSFs) of enterprise resource planning (ERP) system implementation in small and medium‐sized enterprises…
A theoretical review of flexibility, agility and responsiveness in the operations management literature: Toward a conceptual definition of customer responsiveness
Ednilson Santos Bernardes, Mark D. HannaThe purpose of this paper is to study the often overlapping use of the related terms flexibility, agility and responsiveness in the operations management literature to clarify…
Lean transformation in the pure service environment: the case of the call service centre
Niall Piercy, Nick RichService businesses are struggling with customer demands for better quality service and managerial demands for cost reduction. There is evidence to suggest that service businesses…
Obstacles to supply chain integration of the performance management process in buyer‐supplier dyads: The buyers' perspective
Helena Forslund, Patrik JonssonThe purpose of this paper is to explain to what degree supplier relationship obstacles and operational tool obstacles hinder supply chain integration of the performance management…
ISSN:
0144-3577Online date, start – end:
1980Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Dr Tobias Schoenherr
- Prof. Constantin Blome
- Robert D. Klassen