Table of contents
Mapping product usability
Sunil Babbar, Ravi Behara, Edna WhiteIt is not sufficient for firms to deliver products that have technical excellence. Products should be easy to use and fit in with the work practices, activities and context of the…
The complexities of the manufacturing strategy formation process in practice
David BarnesThis paper describes case study research undertaken in six small manufacturing companies aimed at advancing the understanding of the manufacturing strategy formation process…
Operations strategy: genealogy, classification and anatomy
Robert H. LowsonThis paper seeks to offer some unity in a new and evolving discipline. The aim is to provide clear and unambiguous foundations to aid development of operations strategy as a field…
Is “lean” a universal production system?: Batch production in the automotive industry
Richard CooneyThis paper sets out to test the claim made in the lean production literature that the lean production system is universally applicable. The proponents of the lean production model…
E‐commerce: the challenge for UK SMEs in the twenty‐first century
Michael QuayleThis article explores the awareness and level of implementation of e‐commerce in UK small and medium‐sized enterprises (SMEs). Results of a survey of 298 small firms suggest that…
Modelling and evaluating service quality measurement using neural networks
Ravi S. Behara, Warren W. Fisher, Jos G.A.M. LemminkEffective measurement and analysis of service quality are an essential first step in its improvement. This paper discusses the development of neural network models for this…
ISSN:
0144-3577Online date, start – end:
1980Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Dr Tobias Schoenherr
- Prof. Constantin Blome
- Robert D. Klassen