Work Study: Volume 47 Issue 2
Table of contents
Tolerance requirement general theory and automated task difficulty assessment
David R. MooreThe paper considers the development process for experimental work intended as a pilot study of the role of tolerance requirement general theory. This theory is proposed as a…
Using information technology to facilitate organisational change
Anna BainesThis paper considers the organisation as an open system and suggests ways in which systems theory may be used to generate thought about the relationships between the environment…
Dictating customer service
Andrew ClemmetIn this age of massive competition, customer service is too important to leave to chance. It must be driven into all parts of the organisation by the chief executive personally…
Closing the deal
Shirley DanielsThere are many occasions ‐ both within business and without ‐ when negotiation skills are called for. However, few people have any formal training or practice in developing the…