Transforming Cross-Cultural Conflict Through Curiosity about What, Who, How, and Why
Intercultural Management in Practice
ISBN: 978-1-83982-827-0, eISBN: 978-1-83982-826-3
Publication date: 16 August 2021
Abstract
This chapter focuses on transforming cross-cultural conflict and misunderstanding into a learning opportunity, using a case study to illustrate an approach that has proven effective in tens of thousands of conflicts. This approach surfaces cultural values and approaches to work, toward improving intercultural management practices. It also supports employees to resolve their issues themselves, toward more sustainable solutions.
Keywords
Acknowledgements
Acknowledgments
I want to thank Andrea Crouch, Kenneth Cloke, Jason Digges, Leland Gaskins, Annette Graff, Norman Grant, Brad Heckman, Tessa Huseman, Lisa Maxwell, Andrew O'Brien, Sarajean Rossitto, Guzal Sultankhodjaeva, Keiko Suzuki, Jina Virtue, Suze Ward, Tony Yost, Elvin Zoet, and Yoshiko Zoet-Suzuki, for their work clarifying the critical levers in shifting and calming conflict, as well as their work to spread conflict resolution in the world.
Citation
Robinson, T. (2021), "Transforming Cross-Cultural Conflict Through Curiosity about What, Who, How, and Why", Chavan, M. and Taksa, L. (Ed.) Intercultural Management in Practice, Emerald Publishing Limited, Leeds, pp. 173-189. https://doi.org/10.1108/978-1-83982-826-320211019
Publisher
:Emerald Publishing Limited
Copyright © 2021 by Emerald Publishing Limited