How Robotic Process Automation is Revolutionizing the Banking Sector

Abstract

Robotic process automation (RPA) is a rapidly emerging field of computer science. It refers to the use of software robots or similar virtual assistants, which are programmed to complete repetitive and labor-intensive tasks. It has been shown that RPA offers technologically advanced solutions to businesses around the world and can cut costs, raise levels of efficiency, and improve quality. In the effort to remain competitive in the market, RPA has become a powerful and competitive tool for companies spanning a range of different industries. In this chapter, the authors’ focus is on the role of RPA in the banking sector. In this chapter author will analyze the existing scientific research in this area, with a focus on the process requirements for implementing RPA in banks, RPA vendors, and the general benefits of robotization in banking. The chapter will provide additional value through a list of suggestions for the practical use of RPA in the banking industry.

Citation

Maček, A., Murg, M. and Čič, Ž.V. (2020), "How Robotic Process Automation is Revolutionizing the Banking Sector", Dirsehan, T. (Ed.) Managing Customer Experiences in an Omnichannel World: Melody of Online and Offline Environments in the Customer Journey, Emerald Publishing Limited, Leeds, pp. 271-286. https://doi.org/10.1108/978-1-80043-388-520201020